Effective date: September 28, 2026
SmokeDamage.com ("the site") is operated by Rise Public Adjusting LLC, a Texas public adjusting company licensed by the Texas Department of Insurance (License #3356839). In this policy, "we," "us," and "our" refer to Rise Public Adjusting LLC. This policy applies to information collected through the site and through phone and email contact that begins with the site.
Information we collect
Information you give us through the claim review form
When you request a claim review, we may collect:
- Name
- Phone number
- Email address
- Property type (for example, residential or commercial)
- City and ZIP code of the property
- Date of loss
- Insurance company
- Claim status
- Types of damage
- Your message
- Documents you choose to upload, such as estimates, letters, or photos (optional)
Only provide the information you are comfortable sharing. You do not need to submit a policy number or claim number to request a review.
Information from phone and email contact
If you call us at +1 (844) 537-1427 or email info@smokedamage.com, we receive the information you provide in that conversation or message, along with your phone number or email address.
Information collected automatically
Like most websites, the site may collect technical information such as browser type, device type, pages visited, referring pages, and approximate location derived from IP address. This is collected through cookies and similar technologies.
Cookies and analytics
If analytics are enabled, the site uses Google Analytics 4 to understand how visitors use the site, such as which pages are viewed and how visitors arrive. Google Analytics uses cookies to collect this information in aggregated form.
We do not send claim documents, form message contents, or sensitive claim information to analytics services.
You can limit cookies through your browser settings. You can also use the Google Analytics opt-out browser add-on. Blocking cookies may affect how some parts of the site work.
How we use information
We use the information we collect to:
- Respond to your request for a claim review
- Evaluate your claim and whether we may be able to help
- Communicate with you about your request by phone, text, or email
- Operate, maintain, and improve the site
- Comply with legal and regulatory obligations
Consent to be contacted
The claim review form includes this statement: "By submitting this form, you agree to be contacted by phone, text, or email regarding your request."
We use that contact information to respond to your request. Message and data rates may apply to text messages. You may ask us to stop contacting you at any time by replying STOP to a text message, telling us on a call, or emailing info@smokedamage.com.
How we share information
We do not sell your personal information.
We may share information with:
- Service providers who help us operate the site and our business, such as website hosting, form processing, email, phone, and file storage providers. They may use the information only to provide services to us.
- Parties involved in your claim, such as your insurance company, only if you become a client and the sharing is part of handling your claim, or if you otherwise direct us to.
- Legal and regulatory authorities when required by law, subpoena, or regulatory request, or when needed to protect our rights or the safety of others.
- A successor business in connection with a merger, sale, or transfer of all or part of our business, subject to this policy.
Data retention
We keep information for as long as reasonably necessary to respond to your request, provide services if you become a client, maintain business records, and meet legal and regulatory requirements. When information is no longer needed, we delete it or de-identify it.
Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. Please avoid sending information that is not needed for your request.
Children's privacy
The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted information, contact us and we will delete it.
Texas residents
We serve policyholders throughout Texas. If you are a Texas resident, you may contact us to ask what personal information we hold about you, or to request that we correct or delete it, subject to any records we must keep for legal or regulatory reasons. We will respond to reasonable requests as required by applicable law.
Links to other websites
The site may link to other websites, such as government agencies. We are not responsible for the privacy practices of those sites. Review their policies before providing information.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the effective date at the top of this page. Changes take effect when posted.
Contact us
If you have questions about this policy or your information, contact:
Rise Public Adjusting LLC (SmokeDamage.com) Phone: +1 (844) 537-1427 Email: info@smokedamage.com
See also our Terms of Use and Disclaimer.